Booking Process
Booking Process
Initial inquiry: we need the basic information to check availability on our calendar and to connect you to the right person on our team.
Connecting with the client: This is an important first step for us. We take the time to listen to our clients vision, explaining our process and next steps. We will also give them a good idea of the overall costs involved to determine if they would like us to put a date on our calendar.
Creating the proposal: Once we have the clients desired menu,and most of the basic criteria, we will put together a comprehensive cost estimate which includes their menu, staff requirements and any required rentals. We include estimated overtime, additional labor charges and/or out-of-the ordinary costs if we know this information at the time.
Confirming the date: For Saturday events, May-October, we highly recommend your clients make a decision prior to having a tasting, as our calendar books up quickly, and we often cannot wait for a tasting to take place. We will offer our clients a 48hr window within which to make a decision if we can no longer hold the date without confirmation.
Tasting: we offer a tasting for up to 4 guests(plus you as the planner). There is a charge to do a tasting, but if your client books their event prior to tasting it is complimentary, or if they only decide to book us after the tasting, we will credit the tasting fee back to them. Tastings are available Tuesday-Saturday in the off-season(November-April), and Tuesday-Friday in season (May-October) based on availability.
Booking Requirements: We require a signed contract, and a 30% non-refundable deposit in order to confirm the date.
Planning and Communication: Our contracts are working documents, which we update details on an ongoing basis from the time a client books through to their event date.
Final Details: we have a firm 14-day final count deadline and 10-day final documents requirement.
Final Payment: Is due 7-10days prior to the event date, payable by check, direct deposit of credit card (credit card fees apply).