Booking Process

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Booking Process

Initial inquiry: we need the basic information to check availability on our calendar and to connect you to the right person on our team.

  1. Connecting with the client: This is an important first step for us. We take the time to listen to our clients vision, explaining our process and next steps. We will also give them a good idea of the overall costs involved to determine if they would like us to put a date on our calendar. 

  2. Creating the proposal: Once we have the clients desired menu,and most of the basic criteria, we will put together a comprehensive cost estimate which includes their menu, staff requirements and any required rentals. We include estimated overtime, additional labor charges and/or out-of-the ordinary costs if we know this information at the time.

  3. Confirming the date: For Saturday events, May-October, we highly recommend your clients make a decision prior to having a tasting, as our calendar books up quickly, and we often cannot wait for a tasting to take place. We will offer our clients a 48hr window within which to make a decision if we can no longer hold the date without confirmation.

  4. Tasting: we offer a tasting for up to 4 guests(plus you as the planner). A tasting fee is to this appointment if the client has not booked at the time of their experience. Should they move forward with Park Avenue as a result of the tasting, that fee will be credited toward their event.

    Tastings are available Tuesday-Saturday in the off-season(November-April), and Tuesday-Friday in season (May-October) based on availability.

  5. Booking Requirements: We require a signed contract, and a 30% non-refundable deposit in order to confirm the date. 

  6. Planning and Communication: Our contracts are working documents, which we update on an ongoing basis from the time a client books through to their event date. 

  7. Final Details: we have a firm 14-day final count deadline and 10-day final documents requirement.

  8. Final Payment: Is due 7-10days prior to the event date, payable by check, direct deposit of credit card (credit card fees apply).